ATM Services

EBE has a separate team specialist in ATM Installation and FLS. We have a call center and more than 25 technicians and engineers that provide a first line technical support to more than 300 ATM machines located in all governorates for seven banks work in EGYPT throught NPC company.

We cover the most cities in all country.ATM Services
Here is a work duties list explains how we can help you.

 

Implement a survey and Installation processes:
- Make a complete survey for the suggested locations.
- Recommend the elternatives locations.
- Make documents for this servey with photos.
- list all requirements for the installation for each location.
- Administratring and Implementing the Installation processes.

Replacing ATM supplies:
- Replace receipt paper
- Replace journal paper

Check ATM machine:
Performing the following tests:
- Test the card reader unit(IMCRW)
- Test receipt printer and journal printer
- Test the screen and service indicators
- Test the power and network connectivity

Important installation:
- Install the customer screens
- Install the deskeys

Fixing major errors:
Receipt and journal errors
Card reader errors
Electronic data capture in case of journal failure